# How do I set up a return or exchange?

> If your box has already shipped, you can quickly and easily set up a free return by visiting theOrderspage.

Source: https://support.bespokepost.com/en_us/how-do-i-set-up-a-return-or-exchange-rJZFTkIeO

Last updated: 2026-09-17T20:24:30.845Z

Need to set up a return? We can help! 

  

You can easily set up returns and exchanges by [**clicking here**](http://www.bespokepost.com/returns). Just enter your email or phone number along with your order number and follow the prompts from there!

  

_\*Please note that certain items in our shop are not returnable. So sorry about that! If an item cannot be returned, you should see that specified on the product page and during the checkout process. Items marked as Final Sale are not eligible for returns or exchanges._

  

Not sure of your order number? Head on over to [**the Orders page**](https://www.bespokepost.com/account/orders) via your account. From there, click the Order ID of the order you’d like to return. This will expand the order details. From there, you’ll see a clickable ‘Return’ button. (Note: If you are having trouble viewing your order history, double check that you’re currently logged into your account.)

Clicking “Return” will take you to the return and exchange portal where you can:

*   Return for store credit
*   Return for refund to original payment method
*   Exchange for another item (including size or color changes)

  

**Need a different size or color?** You can handle that yourself through the exchange portal. Select the item you want to swap, choose your new size or color, and we'll take care of the rest.

After you've set up your return, you'll receive a prepaid return label via email (as long as you're opted into receiving emails from us).

  

You can find more details regarding our return policy [**here**](https://support.bespokepost.com/en_us/what-s-your-return-policy-Hkds6y8gd).

  

Please note that certain returns require assistance from our customer service team. If your return requires additional help, you will be prompted to reach out to our support team. If you receive this prompt, reach out to [help@bespokepost.com](mailto:help@bespokepost.com) with your return details and our team will get you set up with a return label. 

  

_Looking for help with managing your Club Shipment?_ 

We got you! For information regarding managing your Club Shipment before it ships, head [**here**](https://support.bespokepost.com/en_us/how-do-i-view-skip-or-swap-items-in-my-club-shipment-rJ_0KpTZa). 

  

_Having trouble setting up your return after following the above steps?_ 

No worries! Just shoot a text to 914.326.2765 or email us at [help@bespokepost.com](mailto:help@bespokepost.com). Let us know which item(s) you'll be returning along with your preference between a store credit, refund, or exchange and we'll take care of the rest!

  

_Returning a gift?_ 

We can help! Just shoot us a text or email with the original order information, and we'll follow up with the next steps.

  

_Received a damaged or incorrect item that you'd like to return?_ 

Reach out us via text or email before setting up your return so we can assist! 

  

**I did all this but I didn’t receive a return label, what do I do?**

  

As long as you’re opted into receiving emails from us, you should receive an email with your return label and instructions within just a few minutes of setting up your return. Sometimes the label will be sorted into your email server’s Spam, Promotions, Updates, or Social folder. Running a search for ‘[accounts@bespokepost.com](mailto:accounts@bespokepost.com)’ in your inbox should pull the return label up. 

If you’re still not able to find the label after trying the above, shoot a text to 914.326.2765 or e-mail us at help@bespokepost.com and we'll set you up with a direct link.