# What's your return policy?

> We accept returns for most boxes and products within 60 days of an order. For boxes, we only accept returns of the entire box, and for products, they have to...

Source: https://support.bespokepost.com/en_us/what-s-your-return-policy-Hkds6y8gd

Last updated: 2026-06-02T20:28:21.047Z

  

We accept returns for most boxes and products within 60 days of an order. You can easily set up a return or exchange by clicking [**here**](http://www.bespokepost.com/returns).

  

_Please note that certain_ _items in our shop are not returnable. So sorry about that! If an item cannot be returned, you should see that specified on the product page and during the checkout process. Items marked as Final Sale are not eligible for returns or exchanges._

  

For themed boxes, we can only accept returns of the entire box. For shop products, they have to be returned in the original manufacturer's packaging and in mint condition.

  

Refunds or credits issued will be for the value paid for the product(s) sent back minus any discounts. The return labels we provide include prepaid postage, meaning you will not be charged any additional shipping fees when dropping off your return. We also don't charge any restocking or return fees, but as a heads up we can't issue a refund for any initial shipping charges that were paid on the original order – sorry! 

For more detailed instructions on setting up a return, [**click here**](https://support.bespokepost.com/en_us/how-do-i-set-up-a-return-or-exchange-rJZFTkIeO).

If you have any questions, you can always reach out by texting us at 914.326.2765 or by emailing us at [help@bespokepost.com](mailto:help@bespokepost.com).