# Bespoke Post > Bespoke Post knowledge base – help articles and documentation. ## Orders - [How do I view my tracking information?](https://support.bespokepost.com/en_us/how-do-i-view-my-tracking-information-rkwJoopxa.md): As long as youre opted into receiving emails from us well send over a shipping confirmation email with tracking information when your order leaves our wareh - [How do I change or cancel my order?](https://support.bespokepost.com/en_us/how-do-i-change-or-cancel-my-order-rJw31JCXex.md): Made a mistake on your order We get it things happen There are no guarantees that we can cancel or modify an order once it has been submitted but w - [How do I view my order history?](https://support.bespokepost.com/en_us/how-do-i-view-my-order-history-HksgcopeT.md): Need to review your previous orders No problem Simply log into your account and hover over the account icon in the top right hand corner of the home screen - [I have a question about an order placed directly on either Facebook or Instagram](https://support.bespokepost.com/en_us/i-have-a-question-about-a-meta-order-Sk1cfYtb0.md): How do I change the shipping address on my order Unfortunately once an order has been placed were unable to modify the shipping address We recommend that ## Shipping & Delivery - [How much does shipping cost?](https://support.bespokepost.com/en_us/how-much-does-shipping-cost-HkB86kLlu.md): All orders over 95 to the lower 48 states qualify for free standard shipping Otherwise standard shipping is 495 to the lower 48 states There is an addi - [How long does delivery take?](https://support.bespokepost.com/en_us/how-long-does-delivery-take-rJxBn1Leu.md): Orders typically ship within 2448 business hours from time of purchase Once the your order has shipped standard shipping in the lower 48 takes 38 busine - [Where do you ship?](https://support.bespokepost.com/en_us/where-do-you-ship-SyKnhJ8xu.md): We currently ship to the contiguous US Alaska and Hawaii Can you ship to military addresses APOFPODPO Sir yes sir Though well need to manu - [My tracking link says my order was delivered, but I didn’t receive it. Can you help?](https://support.bespokepost.com/en_us/my-tracking-link-says-my-order-was-delivered-but-i-didnt-receive-it-can-you-help-ry9EviTlT.md): You bet we can Shoot us a text at 9143262765 or email us at helpbespokepostcom and well get you squared away When reaching out be sure to inclu - [Can you have the delivery person leave my package at my doorstep if I'm not home?](https://support.bespokepost.com/en_us/can-you-have-the-delivery-person-leave-my-package-at-my-doorstep-if-i-m-not-home-rJaNTJLx_.md): This is usually left up to the person who is delivering your package Theres no guaranteed way to make this happen but a good bet is to put this type of instr - [I received my order and something is missing- can you do anything?](https://support.bespokepost.com/en_us/i-received-my-order-and-something-is-missing-can-you-do-anything-SypVdoTxp.md): Definitely Drop us a line at helpbespokepostcom or text us at 9143262765 and well get you squared away - [What if I received a product that's broken or damaged?](https://support.bespokepost.com/en_us/what-if-i-received-a-product-that-s-broken-or-damaged-Bk61AyUgd.md): Something not right with your order Weve got an award winning customer service team for that If something goes wrong with your order be it damage quali ## Returns & Exchanges - [How do I set up a return or exchange?](https://support.bespokepost.com/en_us/how-do-i-set-up-a-return-or-exchange-rJZFTkIeO.md): If your box has already shipped, you can quickly and easily set up a free return by visiting theOrderspage. - [What's your return policy?](https://support.bespokepost.com/en_us/what-s-your-return-policy-Hkds6y8gd.md): We accept returns for most boxes and products within 60 days of an order. For boxes, we only accept returns of the entire box, and for products, they have to... - [How long will my return take to process?](https://support.bespokepost.com/en_us/how-long-will-my-return-take-to-process-H1DcakIxu.md): 2–3 weeks from the time you send it back to us, usually. - [I got one of your themed ‘Boxes’ and I don't want one of the items in it – can I return just that?](https://support.bespokepost.com/en_us/i-got-one-of-your-themed-boxes-and-i-dont-want-one-of-the-items-in-it-can-i-return-just-that-ry4dCWLx_.md): Nope, sorry. Our boxes come as one package, which is how we're able to offer such a great value, so we can't break out pieces of a box. But hey &ndas... - [I received a gift that was purchased from Bespoke Post but I’d like to return it. Can I do that?](https://support.bespokepost.com/en_us/i-received-a-gift-that-was-purchased-from-bespoke-post-but-i-d-like-to-return-it-can-i-do-that-ryRiQSuX6.md): Just drop us a line at 9143262765 or shoot us an email at helpbespokepostcom and we can help you with the next steps ## Membership - [How does the Club Membership work?](https://support.bespokepost.com/en_us/how-does-the-club-membership-work-SyMsOy8gu.md): Thinking of becoming a Club Member Wed love to have you Heres how it all works Each month well curate a personalized shipment of great gear based on w - [If I'm a Member, when does my Club Shipment head out each month?](https://support.bespokepost.com/en_us/if-im-a-member-when-does-my-club-shipment-head-out-each-month-Bkr5ZCaQge.md): If I am a Member when does my Club Shipment head out each month We typically ship subscription boxes Your monthly Club Shipment will head out sometime betw - [Is it easy to cancel my Club Membership?](https://support.bespokepost.com/en_us/is-it-easy-to-cancel-my-club-membership-H13Is1Ueu.md): Sure is! You can modify or cancel your membership from the Membership section of your account page. Simply click Modify My Membership to easily swap or - [How do I view, skip, or swap items in my Club Shipment?](https://support.bespokepost.com/en_us/how-do-i-view-skip-or-swap-items-in-my-club-shipment-rJ_0KpTZa.md): Not sure how to manage your Club Shipment? No sweat! You'll always know exactly whats coming in your shipment each month. We'll email you on the 1st of eac - [How do I switch my Club Membership tier?](https://support.bespokepost.com/en_us/how-do-i-switch-my-club-membership-tier-BkcZ7Camgx.md): Looking to upgrade or scale back your Membership We got you covered To switch between tiers head on over to the Membership page in your account sett - [Do I need to be a Member to make a purchase?](https://support.bespokepost.com/en_us/do-i-need-to-be-a-member-to-make-a-purchase-r1NNKy8eu.md): Looking to make a oneoff purchase You can When shopping simply find the item youre hoping to buy and click Add to Cart instead of Join the Club F - [What's the difference between 'Add to Club Shipment' and 'Add to Cart'?](https://support.bespokepost.com/en_us/what-s-the-difference-between-add-to-club-shipment-and-add-to-cart-SkisqJUgd.md): "Add to Club Shipment" lets you add goods onto your monthly box order, which ships automatically alongside your box. It's especially useful if ... - [I skipped last month's Club Shipment. Why am I getting another one?](https://support.bespokepost.com/en_us/i-skipped-last-months-club-shipment-why-am-i-getting-another-one-SkkWiJIeO.md): Perhaps you forgot to skip your box this month. Since we're a subscription service, if your subscription is still active, you'll be assigned a box ev... ## Account - [How do I log into my Bespoke Post account?](https://support.bespokepost.com/en_us/how-do-i-log-into-my-bespoke-post-account-SJlz2pfh.md): To log in to your account follow these steps Click Log In on the upper right corner of the website A popup window will open If you signed up - [How do I reset my password?](https://support.bespokepost.com/en_us/how-do-i-reset-my-password-SkQeznTG3.md): To reset your password simply go through the Forgot Password flow at log in This will send you an email to reset your password Whether you forgot your - [If I'm a member, how can I update my preferences on which products to receive?](https://support.bespokepost.com/en_us/if-im-a-member-how-can-i-update-my-preferences-on-which-products-to-receive-H1r6inHXn.md): You can update your quiz answers on the account preferences page And to get even more involved in the box process check out Field Research to vote on potentia - [How can I delete my account?](https://support.bespokepost.com/en_us/how-can-i-delete-my-account-BJ3si2Hmn.md): Weve got a team for that Shoot us an email at helpbespokepostcom letting us know youd like your account deleted and well make sure it gets to the right ## Gift Cards & Bulk Orders - [What are my options for purchasing a gift card?](https://support.bespokepost.com/en_us/what-are-my-options-for-purchasing-a-gift-card-Byy9CUed.md): You have three options:Digital gift card. It'sa great option if you need a thoughtful gift right away. We'll send it to your email address, and... - [Can I ship a gift card directly to the recipient?](https://support.bespokepost.com/en_us/can-i-ship-a-gift-card-directly-to-the-recipient-S1U26nrmn.md): Yep of course Fill in the shipping address field with your recipients address during checkout and well send the gift card there If youre buying multiple - [Can I return a gift card?](https://support.bespokepost.com/en_us/can-i-return-a-gift-card-BkyTCWLld.md): No, sorry. But if you'd like to return a purchase made with a gift card, the funds will be credited back to your account. - [How do I redeem a gift card?](https://support.bespokepost.com/en_us/how-do-i-redeem-a-gift-card-ByIi0ZLgd.md): Recipients go tobespokepost.com/redeemto redeem their gift card. If you redeem a 1 box ($55) gift card, then you'll be able to choose a box r... - [Can I buy gift cards for Alaska or Hawaii?](https://support.bespokepost.com/en_us/can-i-buy-gift-cards-for-alaska-or-hawaii-B1bCAbLgd.md): Of course you can Its important to note that our standard gift cards are in amounts that dont include shipping outside of the lower 48 For example if y - [Does the gift recipient have to enter a credit card?](https://support.bespokepost.com/en_us/does-the-gift-recipient-have-to-enter-a-credit-card-ryffyGUed.md): Nah – that would be tacky. The only time we'll ask for a credit card is if they want to purchase more than the value of the gift you give them. - [Once a gift recipient's credit is used up, does their membership continue?](https://support.bespokepost.com/en_us/once-a-gift-recipients-credit-is-used-up-does-their-membership-continue-Bkf8kfUxO.md): Nope, don't worry. They can keep it going by entering their own payment info once their gift card is used up, but that's optional. - [Can you help me with a bulk/corporate purchase?](https://support.bespokepost.com/en_us/can-you-help-me-with-a-bulk-corporate-purchase-HkKwJGUed.md): Sure. If you're ordering for more than 5 people and need a helping hand, our gift concierge is standing by. Shoot us a note at corporate@bespokepost.com ... ## Billing & Payments - [What payment methods do you accept?](https://support.bespokepost.com/en_us/what-payment-methods-do-you-accept-SkI0YkAXlg.md): We currently accept debit credit PayPal Apple Pay and Shop Pay What about prepaid cards At this time our payment processor does not accept pre - [How do I update my payment information?](https://support.bespokepost.com/en_us/how-do-i-update-my-payment-information-B1qYsnrQ3.md): Easy Head here You can add a new payment method make a different payment method your primary one or remove a payment method all from this page - [When am I charged if I am a Member?](https://support.bespokepost.com/en_us/when-am-i-charged-if-i-am-a-member-rJba51Lgd.md): Usually at some point between the 6th and 15th of the month, roughly a day before your box ships. - [I canceled my Club Membership and still got charged. Can I be refunded?](https://support.bespokepost.com/en_us/i-canceled-my-club-membership-and-still-got-charged-can-i-be-refunded-rJnxKhB7h.md): Onsite membership cancellations which can be done on the Subscriptions tab are effective the 1st of the following month If its after the 5th and you want t - [What should I do if I see an unauthorized charge on my account?](https://support.bespokepost.com/en_us/what-should-i-do-if-i-see-an-unauthorized-charge-on-my-account-SyLHs18ed.md): Send a text to 914.326.2765 or an email to help@bespokepost.com and we'll take care of you right away. ## Product Questions - [Where can I view sizing info?](https://support.bespokepost.com/en_us/where-can-i-view-sizing-info-r1Xhp1C7ee.md): Need to know how it will fit before you checkout We got you You can find size charts for most of our clothing items from their respective product pages - [Where can I view detailed information about your products?](https://support.bespokepost.com/en_us/where-can-i-view-detailed-information-about-your-products-B1SwRyA7eg.md): Need to know something specific about the product youre ordering Materials used Dimensions Etc Dont worry we have you covered On each product page - [A product I want is sold out, will you be getting more?](https://support.bespokepost.com/en_us/a-product-i-want-is-sold-out-will-you-be-getting-more-SJ2z1x0Xxg.md): Want to know when well be restocking something that caught your eye No problem We offer restock notifications for sold out products Just go to the prod ## Still Need Help? - [My question isn’t listed here, what should I do?](https://support.bespokepost.com/en_us/my-question-isnt-listed-here-what-should-i-do-SkXWlxCmge.md): Got a question we didnt cover here First off Were sorry about that Secondly wed love to help Send a text to 9143262765 or email us at helpbespo